Online Shopping

  1. Peruse the online store and select your goodies by adding them to your cart.
  2. When you have everything you want, review your cart and click the "Checkout" button.
  3. Schedule your pickup time -- you can see the list of available slots at any time, but your slot isn't reserved until you start to checkout.
  4. Pay with credit card or PayPal online, or with EBT when you arrive.
  5. Come to the store at 1308 N 3rd Street during your scheduled window! Check your order confirmation email for additional information about what to do when you arrive.

Pickup windows are available on the following days/hours:

Tuesday - 11am-6pm
Wednesday - 11am-6pm temporarily closed Wednesdays
Thursday - 11am-6pm
Friday - 11am-6pm
Saturday - 11am-6pm
Sunday - 11am-4pm

Order slots open 48 hours in advance and close when filled or three hours in advance of their start time.

For example, if you want to pick up during the 1-1:30pm slot on Thursday, you may place your order anytime between Tuesday at 1pm and Thursday at 9:59am. Popular slots -- that's early and late ones, usually -- will often fill up early.

Though you can't reserve items more than 48 hours in advance, you may add items to your list at any time. If they become unavailable before you place your order, a message at checkout will alert you.

We temporarily authorize your card for the higher of $5 or 15% over your estimated order total. This helps account for items sold by weight, last minute additions, substitutions, and more. We recalculate the total based on what is actually in your order -- for the actual weight of the produce or meat you receive, for example. As soon as your order is complete, we charge your card for exactly what was in your final order. PLEASE NOTE: Adding any items to your order may result in ADDITIONAL pending hold(s) for the new total of your order.

Typically we can’t guarantee orders early, but if you let us know that you’d like yours sooner, we can move you to the top of the pile for your existing time slot. Sometimes we’re running five minutes ahead, sometimes we’re running an hour ahead. We’ll do what we can. If your order is ready early, you’ll get an email and a text letting you know you can come get it.

If you won’t be able to make your scheduled time, we ask that you let us know at least an hour in advance. We have very limited refrigerator space, so once your order is packed we need to get it out of there to make room for the next orders.

No problem! As long as we haven't already starting shopping your order, that is.

Simply visit the "My Orders" page and click on the order number for the open order. Scroll down to locate the "Add to order" button, and add away!

When you place your order, we authorize your card for a little more than the expected total to account for items sold by weight and the possibility of small additions. If your additions bring your order total over the prior authorization, you will be prompted to authorize the additional amount.

After we have finished filling your order, your card will be charged for what you actually receive.

PLEASE NOTE: If you make any changes to your order that exceed the provisional hold, the system will require an additional provisional hold for each new estimated total of your order. Your bank may not let go of the original hold for up to one week. Please know that this is a limitation enforced by your bank and not by Radish & Rye.

In the event an item is unavailable and you have indicated that you allow substitutions, your Personal Shopper will call or text you to discuss the order and your options. If the Shopper cannot reach you, they will use their in-depth product knowledge to meet your quality and product standards. If you have specific ideas about product substitution you'd like to make, you can always indicate that in the notes for the item when you place your order, or indicate that you'd prefer not to receive a substitution for a given product.

Your order total will always be adjusted for the items you actually receive.

Once you submit your order online, you will be brought to a confirmation page with an order confirmation number. In addition, you will also receive a notification email with order details and a text letting you know that the order was successfully placed.

If you do not receive an email confirmation, please check your spam folder or other alternate email folders. In addition, please ensure that you have submitted the order on the final checkout screen and have received an order confirmation number.

You'll receive an email and a text message as soon as your order is ready for pickup. However, if your pickup window is approaching and you haven't received this text, please feel free to come at your scheduled time anyway -- we are sometimes running an hour ahead, but sometimes it's only five minutes, which may not allow you enough time to arrive within your window if you wait until you've received the text.

Please let us know right away -- email goodfood@radishandryehbg.com or call us at 717-979-7574. We want to make it right, and we always want to know if there's a problem so other customers don't have to experience the same thing.

Same as it did on the old site! Enter your bottles in the promotional code box at checkout as follows:

BOTTLE1 - 1 bottle return

BOTTLE2 - 2 bottle returns

BOTTLE3 - 3 bottle returns

and so on

Unlike the old site, these codes can be stacked (but you can only use one instance of each one), so if you have 10 bottle returns you can use BOTTLE5 + BOTTLE4 + BOTTLE1 (for example).

IF YOU'RE DRIVING

1. When you arrive, **pull your car up anywhere on the 1300 block of North 3rd Street** (between Midtown Scholar and the Army Navy store), the closer to the Radish & Rye awning the better! Either side of the street is fine.

2. **Pop your trunk or open a door** (curbside please! not into the street!), make sure there's room for us to put your bags, and that any bottles you're returning are accessible (but not blocking the spot where you want your groceries, so we don't have to juggle! Please keep in mind that we'll have our hands full!

3. **Call us at 717-979-7574** to let us know you've arrived. We'll ask your last name, where we'll find you, and if applicable what kind of car you're driving. Please do NOT text us when you arrive as we may not see it in a timely way!

4. Wait for us to place the bags, then smile and wave as you drive off with a load of goodies. See you next week!

IF YOU'RE ON FOOT

1. **Come to 1308 N 3rd Street** (look for the Radish & Rye awning!).

2. **Call us at 717-979-7574**. Please don't approach the door, and please do stand at least six feet back. Put any bottles you're returning on the table.

3. Wait for us to place your order on the table and step back.

4. Retrieve your goodies!

5. Wave goodbye and step back, allowing the next person to collect their order!

Other stuff

In the meantime, don't hesitate to email us at goodfood@radishandryehbg.com, or text or call us at 717-979-7574 with any questions you might have. Maybe it'll help us identify priority questions to answer here!

Shopping Online for Curbside Pickup

How does online ordering work?

[Question: is there a certain day people need to place orders? or a certain timeframe?  I'm guessing customers need to order groceries the same week they plan to pick them up. And maybe need to get orders in by Tuesday or Wednesday? The scheduler will probably limit them, but it's nice to let them know up front.]

  1. Peruse the online store and select your goodies by adding them to your cart.
  2. When you have everything you want, click the "Checkout" button.
  3. Schedule your pickup time.
  4. Pay with credit card online or with EBT when you arrive.
  5. Come to the store at 1308 N 3rd Street at your scheduled time! Check your order confirmation email for additional information about what to do when you arrive.

What pickup times are available?

We’re open for pickups Tuesday, Thursday, Friday, and Saturday, 11am to 5:45pm and Sunday, 12pm to 4pm. Pickups are scheduled in 15 minute slots, typically at least three hours out. Some slots may close early due to high order volumes.

[I'm not sure what the "at least three hours out" means. Like that's the minimum amount of prep-time on an oder being placed and picked up on the same day?]

Can you get my order ready early? What if I’m going to be late?

Typically we can’t guarantee orders early, but if you let us know that you’d like yours sooner, we can move you to the top of the pile for your existing time slot. Sometimes we’re running five minutes ahead, sometimes we’re running an hour ahead. We’ll do what we can. If your order is ready early, you’ll get an email letting you know you can come get it.

If you won’t be able to make your scheduled time, we ask that you let us know at least an hour in advance. We have very limited refrigerator space, so once your order is packed we need to get it out of there to make room for the next orders.

What if I want to make additions or substitutions to my order?

Unfortunately our system currently doesn’t allow us to make changes gracefully — to help us track inventory and ensure you get the right thing, if you want to add an item, please place another order. Include a note with your original order number and we’ll match them up. (If you’re not able to choose the same pickup time for the second order, shoot us a text at 717-979-7574 to let us know that you have two orders so we make sure to pack them together!) If you want to make a substitution, it’s much the same deal — we’ll send you a refund for the original item, and you can place a new order for the replacement.

We know this isn’t an ideal system. Maybe someday we’ll figure out a better way. 🙂

I’m trying to place an order but something weird is happening on the checkout page!

We’re sorry! This, too, is not ideal, but we’ve found that a handful of customers are having trouble with the checkout page. If this happens to you, please first try logging out of your account (on a desktop or laptop, there’s a link in the upper right corner near the cart icon; on a mobile device, click the three bars for the menu, then scroll to the bottom). If logging out doesn’t do the trick, please try refreshing the cart page. If that doesn’t work, shoot us an email with your list (even a screenshot of your cart will work) and we’ll get your order in for you. Again, sorry. 🙁

Help! The item I want isn’t listed, or says “out of stock”!

Sorry. 🙁 Generally, if the item you’re looking for isn’t listed, it means we don’t have any and don’t expect to get any for at least a week. If it says out of stock, it generally means we had some and sold out or the delivery we’re expecting hasn’t arrived yet. Our inventory is changing constantly, so we recommend checking back later.

How can I return my bottles?

Check out the individual pages for milk for more information on this — basically, you’ll use a coupon code to give yourself the appropriate amount of credit at check out and we’ll collect the empties from you when you pick up your order. It’s all on the honor system.

What if I’m unhappy with something in my order?

Please let us know! You can email us at goodfood@radishandryehbg.com, or let us know at radishandryehbg.com/feedback. We’re always grateful to hear about details that slipped by us, and we’re always happy to refund or replace anything that didn’t meet your expectations. (Please note that if you simply change your mind about an item, we’re happy to accept returns for sealed items within date, but are unable to offer returns for perishable or unsealed items.)

Where should I park?

To pick up your online order, [street parking in front of the store? or also just Millworks lot]

When we're open for in-person shopping, the parking lot by The Millworks/Broad Street Market works best.

General Questions and Store Practices

Bags—Paper, Plastic, Reusable

Where is this from?

Everything we carry is grown, raised, or produced within 100 miles of our store in Harrisburg, PA. There are a few minor exceptions to this (cranberries, grapes, the occasional cheese from Philadelphia or Pittsburgh), but we will always note them. And in general, we note where each product is from—the farm or producer name, the town, and the distance it traveled to get to your plate.

For us, sourcing locally is the best way to ensure your food is fresh and to feel confident in telling you how it was grown or produced. We also just love getting to know the people who grow and make your food. You can learn more about some of our suppliers on our sourcing page.

Is everything Organic?

If a product is Certified Organic, this will be indicated in the product description. Other labels we identify—IPM (integrated pest management),. For animal products, Grass-Fed, Pastured, Animal Welfare.

What is "Urgent Use?"

We hate to see good food go to waste. When produce is just a little past its prime but still useful—if used quickly—we mark it as urgent use and reduce the price. Keep an eye out for this section if you like to make your own soups and stocks, like your fruit baked into pies or turned into sauces or jams, want to ferment things, or just don't mind ugly looking vegetables.

Is this a health food store?

Nope. We know we have that wholesome vibe. And we like to think that the majority of the products we carry are healthful. We don't make any claims about health—people's definitions and beliefs about this vary—and we sell our fair share of fats and sweets.

If you have food allergies or dietary restrictions, please always ask us if a product is safe for you.

How do I cook this?

Check out some of our favorite recipes. Sign up for our newsletter for weekly recipes. [link to MailChimp signup form]

CSAs