For social distancing
R&R is open for curbside pickup only
Read on for more info, then follow the link at the bottom of the page to start your order!
How does this work?
- Peruse the online store for your goodies.
- Place an order, scheduling a pickup time when you do. Pay with credit card online or with EBT when you arrive.
- Come to 1308 N 3rd Street at your scheduled time! Check your order confirmation email for additional information about what to do when you arrive.
What pickup times are available?
We’re open for pickups Tuesday thru Saturday, 11am to 5:45pm and Sunday, 12pm to 4pm. Pickups are scheduled in 15 minute slots, typically at least three hours out. Some slots may close early due to high order volumes.
Can you get my order ready early? What if I’m going to be late?
Typically we can’t guarantee orders early, but if you let us know that you’d like yours sooner, we can move you to the top of the pile for your existing time slot. Sometimes we’re running five minutes ahead, sometimes we’re running an hour ahead. We’ll do what we can. If your order is ready early, you’ll get an email letting you know you can come get it.
If you won’t be able to make your scheduled time, we ask that you let us know at least an hour in advance. We have very limited refrigerator space, so once your order is packed we need to get it out of there to make room for the next orders.
What if I want to make additions or substitutions to my order?
Unfortunately our system currently doesn’t allow us to make changes gracefully — to help us track inventory and ensure you get the right thing, if you want to add an item, please place another order. Include a note with your original order number and we’ll match them up. (If you’re not able to choose the same pickup time for the second order, shoot us a text at 717-979-7574 to let us know that you have two orders so we make sure to pack them together!) If you want to make a substitution, it’s much the same deal — we’ll send you a refund for the original item, and you can place a new order for the replacement.
We know this isn’t an ideal system. Maybe someday we’ll figure out a better way. 🙂
I’m trying to place an order but something weird is happening on the checkout page!
We’re sorry! This, too, is not ideal, but we’ve found that a handful of customers are having trouble with the checkout page. If this happens to you, please first try logging out of your account (on a desktop or laptop, there’s a link in the upper right corner near the cart icon; on a mobile device, click the three bars for the menu, then scroll to the bottom). If logging out doesn’t do the trick, please try refreshing the cart page. If that doesn’t work, shoot us an email with your list (even a screenshot of your cart will work) and we’ll get your order in for you. Again, sorry. 🙁
Help! The item I want isn’t listed, or says “out of stock”!
Sorry. 🙁 Generally, if the item you’re looking for isn’t listed, it means we don’t have any and don’t expect to get any for at least a week. If it says out of stock, it generally means we had some and sold out or the delivery we’re expecting hasn’t arrived yet. Our inventory is changing constantly, so we recommend checking back later.
How can I return my bottles?
Check out the individual pages for milk for more information on this — basically, you’ll use a coupon code to give yourself the appropriate amount of credit at check out and we’ll collect the empties from you when you pick up your order. It’s all on the honor system.
What if I’m unhappy with something in my order?
Please let us know! You can email us at firstname.lastname@example.org, or let us know at radishandryehbg.com/feedback. We’re always grateful to hear about details that slipped by us, and we’re always happy to refund or replace anything that didn’t meet your expectations. (Please note that if you simply change your mind about an item, we’re happy to accept returns for sealed items within date, but are unable to offer returns for perishable or unsealed items.)
How does this work with the Food Hub Club rewards program?
Unfortunately, the Food Hub Club rewards program is suspended until we resume normal operations or until/unless we can figure out a backend integration.